I received an email the other day regarding my Simply Accounting software. Usually when I get these I delete them without a second look, but this time, for some reason, I scanned the message quickly until my eyes found the words ‘database corruption’ and then I fainted. When I woke up I read it more carefully. Here are the highlights of the email:
Good Afternoon Lori,
I am your Account Manager at Sage 50 Canada.
I am emailing you as a courtesy as our records indicate your version of Sage 50 is obsolete and no longer supported.
Some updates on your Windows operating system may be incompatible with your actual version of Sage 50/Simply Accounting which may generate, in some situations, a database corruption.
C…
Long story short, I gave him my Mastercard and he sent me an email with instructions. Evidently, my software was so obsolete I had to download a 2015.3 file before I could download the 2017 Edition. I asked him if a monkey could follow the instructions he was sending me and he assured me that even a monkey could perform the required skills.
Once my software was updated and working properly, I sent C. an email.
Hey C,
It worked! I only had one small hitch.
The 2015.3 Download asked me a question about activation keys and in a blind panic I started stabbing the Serial Number and Activation Key into the spaces and it got all irritated and said it didn’t know me well enough for that kind of intimacy and I said that it shouldn’t be asking me any questions then, and it said I was annoying, so I yelled “You started it!” and then it said that it didn’t like my tone, and I said I didn’t like it’s tone when it said it didn’t like my tone, and then it said “You’re Activation Number is WRONG!” so I said ‘FINE! I’M LEAVING!’ and decided to ignore it completely and move on to the 2017 Download and the 2015.3 yelled ‘GOOD RIDDANCE!’
You may get a complaint. In my defense, I am 3 years into Menopause, the batteries in my mouse just died and I wasn’t expecting any questions from that Download. There is a slight possibility I may have over-reacted. I always expect the worst of updates and upgrades; baggage from a failed upgrade to the original Star Craft, I suppose. It’s a fault I should work on but probably won’t.
The 2017 Download took several long moments to berate me for my obsolete Sage 50 Edition. Apparently it barely recognized the files involved. I tried to explain that I liked my Edition – there were no surprises, I knew exactly how to do everything, we were friends! 2017 wasn’t impressed and I suspect it actually rolled its eyes at me.
When it finally finished desecrating my files and opened the new dashboard….well……there was a little bit of profanity. From me, not 2017. It looks terrible! It’s all modern and font-y and dull! It’s like the décor in the Space Shuttle! I like a little color, a few wrinkles, some fraying around the edges…..some personality! My old man is gone and some sort of Accountant-y guy showed up. It’s horrible! Hideous!
But then I opened up a new invoice and…….there he was!!! He’s not gone! Someone put a really ugly suit on him but his underwear is exactly the same! Happy, happy, happy!
Overall, this process was less painful than I thought it would be. Good work! The only way it could have been better is if you sent someone directly to my house to help me with deep breathing techniques while the upgrade had its way with my files. I realize this might be unnecessary for most people so maybe you could just offer it to women well into Menopause. And a bottle of Apricot Brandy would go a long way in getting me to keep my software up-to-date.
Wait. Are you in charge of all obsolete Sage customers? Am I your worst? Maybe I was your only project! Did Sage create an entire department to talk me into upgrading?! If that’s the case, sending me Apricot Brandy might put you out of a job. So, how about you give me Apricot Brandy and I promise not to upgrade for another 5 years.
Sincerely,
C. didn’t strike me as a guy with a good sense of humour though. He might not appreciate my thoughts at all but that wasn’t the point of writing the email. The point was – he pried my Mastercard number out of my extremely reluctant hands while holding my files hostage and that sort of thing requires a lengthy response. Especially when it costs me the kind of money Sage wants for their Accounting program.
3 hours later…..
Huh! Apparently, I was completely wrong about C:
Hahaha, that made for some very good post-lunch reading material!
Apricot Brandy is a good start, I’d prefer a nice 18-year single malt, but hey a drink is a drink. Hope everything is working out well for you, let me know if you need anything else, and I’ll definitely get it sorted.
Thanks Lori!
Waaaaait a minute……
I think you are confused, C. I wasn’t going to send you Apricot Brandy. You were supposed to send me Apricot Brandy. It’s nice to know that you like 18 Year Single Malt though, in case I need to bribe you or something. I would definitely send you 18 Year Single Malt for a software related favour in a distant future.
Wait. Are your emails monitored? Maybe I shouldn’t be throwing around words like ‘bribe’ and ‘favour’. If you get in trouble, let me know, I’m sure I can fix it.
PS: Everything is working perfectly.
I was trying to save the guy’s job and he suddenly thinks I should send him whatever the hell 18 Year Single Malt is? And who considers any old drink as good as another old drink? I’m talking Apricot Brandy here – there is no equivalent. If someone handed me a glass of Sambuca and told me it’s as good as Apricot Brandy….well, there would be profanity and then a lesson on the finer points of drinking spirits.
Excellent happy to hear that.
Yes, I’m sure bribe and favor would be frowned upon haha.
No worries Lori
Take care
I bet he never sends me Apricot Brandy.
I honestly didn’t know how to explain my howling laughter to my coworkers. I should know better than to read your hilarious posts at work! Absolutely charming story.
Thanks Susan! :o) Glad you enjoyed it.